Policies & Terms
Clear & Simple Policies
We believe in transparency. Here's everything you need to know about deposits, payments, cancellations, and how we work.
Deposit & Payment
A deposit is required to officially reserve your rental items and secure your event date on our calendar.
50% Deposit to Book
A non-refundable 50% deposit of your total rental quote is due at the time of booking. Your date is not held until the deposit is received.
Remaining Balance Due 7 Days Before
The remaining 50% balance is due no later than 7 days prior to your event date. Failure to pay the balance by this deadline may result in cancellation of your reservation.
Accepted Payment Methods
We accept all major credit and debit cards, Venmo, Zelle, and cash. Payment details will be provided in your booking confirmation.
Damage Deposit
A refundable damage deposit of $100–$250 (depending on items rented) may be required for certain rentals. This is returned within 5 business days after your event, provided all items are returned in their original condition.
Cancellation Policy
We understand that plans change. Please review our cancellation terms carefully before booking.
More than 30 days before event
Full deposit refundCancellations made more than 30 days before your event date are eligible for a full refund of your deposit.
15–30 days before event
50% deposit refundCancellations made 15–30 days before your event date will receive a 50% refund of the deposit paid.
14 days or fewer before event
No refundCancellations made within 14 days of the event date are non-refundable. The full deposit is forfeited.
Day-of cancellation
No refund + balance owedSame-day cancellations forfeit the full deposit and the remaining balance becomes due immediately.
Rescheduling
We're happy to reschedule your event date at no charge, subject to availability, provided you notify us at least 14 days in advance. Rescheduling requests made within 14 days of the event are treated as cancellations per the policy above. Your deposit will transfer to the new date.
Delivery, Setup & Pickup
Delivery Area
We deliver to Raleigh and surrounding areas including Cary, Apex, Durham, Chapel Hill, Morrisville, Wake Forest, Garner, Clayton, Fuquay-Varina, Holly Springs, Knightdale, and Wendell. Delivery fees vary by distance.
Setup & Breakdown
Delivery includes professional setup and breakdown of all rented items. Please ensure venue access is available at least 1 hour before your event start time.
Damage & Loss
The client is responsible for all rented items from the time of delivery until pickup. Any damage, loss, or theft will be charged at the full replacement cost of the item.